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ANTICIPATING YOUR NEEDS
Visits with customers give perspective for addressing future parts and service requirements
by Paul Moore, Vice President, Parts Sales & Marketing
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NEW HORIZONS
New Director of Training and Publications Bill Chimley aims for world-class results
by Bill Chimley, Director of Training and Publications
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ALL ABOUT QUALITY
General Manager Walt Nichols says Komatsu’s CMO builds products to stringent standards
by Walt Nichols, General Manager, Chattanooga Manufacturing Operation
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MEETING YOUR SPECIFIC NEEDS
Real help and a variety of options for financing more than equipment are available, says Komatsu executive
by Rich Fikis, President, Komatsu Financial
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WE LISTEN AND LEARN
Rich Smith says direct customer engagement leads to productive changes in Komatsu machinery
by Rich Smith, Vice President, Product and Services Division
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IMPROVED OPERATIONS
Vijay Dara explains how continuous, measured improvement drives manufacturing process
by Vijay Dara, Director, Manufacturing Administration
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BUILT FOR THE LONG HAUL
Dan Funcannon says mining truck design and quality manufacturing ensure durability and dependability
by Dan Funcannon, Vice President and General Manager of the Mining Division
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KOMATSU CUSTOMER CENTER
Facility provides acres of opportunities to help customers find the best machines for their jobs
by Tom Suess, Director of Training and Publications
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ADAPTING TO YOUR NEEDS
Komatsu releases new maintenance programs, adapts to changing attitudes about machine ownership
by Paul Moore, Vice President, Parts Sales & Marketing
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ENSURING YOUR UPTIME
Abe Riddle says the aim of Komatsu’s Ripley Parts Operation is timely delivery from its vast inventory
by Abe Riddle, General Manager, Ripley Parts Operation
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TEAM EFFORT
Ken Calvert says Komatsu’s new Business Solutions Group provides ‘tiny solutions’ with tangible benefits
by Ken Calvert, Director, Business Solutions Group
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